INFORMATION TECHNOLOGY SERVICE MANAGEMENT SYSTEM

ISO/IEC 20000-1:2018 information technology service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements. 

Benefits of ISO 22000 Certification

ISO 20000 differentiates from ISO 9001 by specifying additional other requirements that are specifically related to the IT service industry. Understanding the process for ISO 20000:2018 compliance includes the design, transition, delivery and improvement of services to fulfill agreed service requirements. One of the key differences is that ISO 20000 is also based on the IT Infrastructure Library (ITIL). Internationally accepted IT Infrastructure so you can be confident that real benefits will be brought to the way your IT Services are managed. Companies that are certified to ISO 20000 have an advantage over their competitors in the following areas:

1. Recognition of compliance by an independent and accredited certification body
2. Management systems and plans that meet an internationally recognized standard ensuring the best possible management systems and methods known in the industry
3. Better control and improvement through having established and approved management systems
4. A more fully planned organization that has a deeper level of management rather than flying by the seat of their pants or just on talent alone.