PUBLISHED MATERIALS, APPEALS & COMPLAINTES

The website is a general medium for explaining the main services offered by Elise Certification & Consultancy Services FZE LLC and its associated Companies. As such, the website is updated from time-to-time and every effort is made to keep the website valid and free from errors and omissions. However, Elise Certification & Consultancy Services FZE LLC does not accept liability for any loss of business, service or other problems relating to any errors and omissions found on this website.

An automatic translation service is built in to the website and it is recognised that an exact translation may not take place from one language to another - if the user is in any doubt about its meaning and content, please contact Elise Certification & Consultancy Services FZE LLC.

In some cases, printed material is produced for general marketing and information to potential users of the services offered by Elise Certification & Consultancy Services FZE LLC, or any of its subsidiary Companies; like the website, every effort is made to ensure that the material is free from errors and omissions, at the time of printing.

Elise Certification & Consultancy Services FZE LLC do not accept liability for any loss of business, service or other problems relating to any errors and omissions found within such materials.

Elise Certification & Consultancy Services FZE LLC endeavours to communicate to all users what the requirements are for each relevant stage of the selected service offered to clients via quotations, which set-out the terms and conditions of the service(s) offered, or make reference to other publicly available information, such as this website. Whilst every effort is made to ensure the conditions stated in the said communications are free from errors or omissions, Elise Certification & Consultancy Services FZE LLC does not accept liability for any loss of business, service or other problems relating to any such errors.

Any errors found on any of our published material may be communicated and discussed with Elise Certification & Consultancy Services FZE LLC.

Elise Certification & Consultancy Services FZE LLC endeavours to communicate to all users what the requirements are for each relevant stage of the selected service offered to clients via quotations, which set-out the terms and conditions of the service(s) offered, or make reference to other publicly available information, such as this website. Whilst every effort is made to ensure the conditions stated in the said communications are free from errors or omissions, Elise Certification & Consultancy Services FZE LLC does not accept liability for any loss of business, service or other problems relating to any such errors.

Any errors found on any of our published material may be communicated and discussed with Elise Certification & Consultancy Services FZE LLC.

1. If a registered organization fails to comply with these regulations the Elise Certification & Consultancy Services FZE LLC member may, subject to the provisions in regulation 12 as appropriate:

(i) Suspend or withdraw the certificate or reduce its scope

(ii) Refuse to grant or renew the certificate or extend its scope.

Such decisions, and the grounds for them, shall be communicated to the registered organization in writing. Reasons for suspension/withdrawal include failure to comply with these regulations; persistent or serious failure to meet certification requirements including the requirement to maintain effectiveness of the certified management system or certified product requirements; not allowing surveillance audits to be conducted at the required frequencies; and client request. Failure to resolve the issues leading to suspension or highlighted during audits/visits/complaints, in the agreed time frame (not to exceed 6 months), non-payment of fees, will result in withdrawal or reduction of the scope of certification.

2. The Elise Certification & Consultancy Services FZE LLC may, at their discretion, and subject to regulation 12, revoke or refuse to grant or renew a certificate if the registered organization becomes subject to the bankruptcy laws or makes any arrangements or composition with its creditors, or enters into liquidation, whether compulsory or voluntary (but not including liquidation for the purpose of reconstruction), or has a receiver of its business appointed, or is convicted of an offence tending to discredit the registered organizations reputation and good faith as a trader. Such decisions, and the grounds for them, shall be communicated to the registered organization in writing.

3. Should a client wish to make a complaint against the service offered by any member of the URS, they should, in the first instance, write to the Elise Certification & Consultancy Services FZE LLC. All complaints shall be duly recorded and reviewed, any corrective action thought necessary shall be communicated to the complainant, within a reasonable timeframe. Should the action not be considered sufficient.

4. These regulations may from time to time be altered by the RAC. No such alterations shall affect the right of any registered organization to use the applicable logo or claim to be registered under these regulations unless or until it shall have been given notice in writing of such alterations by the appropriate Elise Certification & Consultancy Services FZE LLC who will notify the registered organization of the date by which it must comply with the altered regulations, which shall not normally be less than six months from the date of notification of the alteration.

PRIVACY

Your privacy is critically important to us. At Elise Certification & Consultancy Services FZE LLC, we have a few fundamental principles:

  • We limit the collection of data for specific purposes and ensure that we have legitimate and lawful grounds for processing that data.
  • We store personal information for only as long as we have a reason to keep it.
  • We aim to ensure that the data we hold is accurate and up to date.
  • We aim for full transparency on how we gather, use, and share your personal information.
  • We implement security controls specifically to protect personal and sensitive data.

Information that you choose to make public is, you guessed it, disclosed publicly. That means, of course, that information like your public profile, posts, other content that you make public on our system. Public information may also be indexed by search engines or used by third parties. Please keep all of this in mind when deciding what you would like to share.

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. To enhance the security of your account, we encourage you to observe good security best practices with your account information, such as choosing strong passwords when registering with our systems and keeping this information secret.

We employ a range of security controls throughout our organisation to ensure that we look after your personal data and protect it from loss, corruption or unauthorised access.

We only retain data for as long as is necessary to satisfy the following requirements:

Legal Requirements: We are required to meet legal obligations in terms of retention periods for some data, such as financial records and information.

Contractual: Your data will be retained for the duration of your contract, as required by us to fulfil our contractual obligations. Following the end of the contract term we retain your information for a period of 3 years for marketing and business analysis purposes.

Marketing: Where data is held for marketing purposes then we hold this for 1 year of inactivity prior to destruction.

Business Analysis: Where data is held for business analysis purposes, data is limited to only that necessary to perform the analysis. We retain business analysis data for 4 years.

If you have any complaints about the way in which your personal data is being handled, then please contact us on admin@eliseuae.com